Cancellation Policy

At Astro Medical Aesthetic, your appointment is very important to us. We strive to provide high-quality care and services in a timely manner. To ensure that every patient has access to our services and our schedule runs smoothly, we have established a comprehensive cancellation policy.

Why We Have a Cancellation Policy
Our clinic’s schedule is carefully managed to serve as many patients as possible each day. Last-minute cancellations and no-shows prevent us from offering your reserved time to another patient who may be waiting for treatment. By implementing this policy, we hope to:

– Provide flexibility and availability to patients seeking our services.
– Respect the time and efforts of our practitioners and staff.
– Maintain the quality and efficiency of our services for everyone.

How Our Cancellation Policy Works
1. Advance Notice Required: If you need to cancel or reschedule your appointment, we kindly request that you do so at least 24 hours in advance. This allows us enough time to fill the slot with another patient who may need care.

2. Cancellation Fees: If you fail to cancel or reschedule your appointment within the 24-hour timeframe, or if you do not show up for your scheduled appointment, a cancellation fee will be charged. This fee helps offset the cost of the time and resources reserved for you.

3. How to Cancel or Reschedule: You can cancel or reschedule your appointment by:
– Calling our clinic directly.
– Using our online booking system, if available.
– Sending an email to our clinic’s contact address.

4. Emergency Situations: We understand that emergencies happen. If you are experiencing a genuine emergency, please contact us as soon as possible, and we will do our best to accommodate your situation.

No-Show Policy
A “no-show” occurs when a patient misses their appointment without notifying us. No-shows are especially disruptive, as they prevent other patients from accessing care. Patients who fail to attend their appointment without prior notice will be charged a **no-show fee**.

Important Points to Note
– Payment for Missed Appointments: Cancellation and no-show fees will need to be settled before you can schedule your next appointment.
– Future Appointments: Repeated cancellations or no-shows may require prepayment for future services to secure your spot.
– Courtesy Reminders: As a courtesy, we will send reminder notifications via phone, text, or email prior to your appointment. However, it remains your responsibility to remember your appointment time.

How to Contact Us for Cancellations or Rescheduling
To cancel or reschedule your appointment, please contact us through one of the following methods:
– Phone: (204) 560-6575
– Email: info@astroaesthetic.ca

Thank You for Your Understanding
We greatly appreciate your cooperation in adhering to our cancellation policy. This policy enables us to offer high-quality care to all our patients and ensures that our clinic remains efficient and accommodating. If you have any questions or need further clarification, please feel free to contact our office.